Shipping Policy
All orders, except those shipped within the United States, are fulfilled and shipped directly from South Korea.
Shipping Costs
Shipping fee is charged not on per product but on per order. Free shipping is available on orders over $50.
Order processing time
Your order will be processed within 0β3 business days
Available Shipping Methods
- Fast U.S. Shipping: $6.99 on orders $0β$49.99 / FREE on orders $50 and above.
(Shipping is available to 49 U.S. states, excluding the following regions: American Samoa, Northern Mariana Islands, Palau, Marshall Islands, Federated States of Micronesia, Alaska, Guam, U.S. Virgin Islands, Hawaii, Puerto Rico, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.)
- Express Shipping (DHL): $20 on orders $0β$49.99 / $10 on orders $50β$99.99 / FREE on orders $100 and above.
- Standard Shipping (K-packet): $6 on orders $0β$49.99 / FREE on orders $50 and above.
(Standard shipping is ONLY available on following countries: United States, Canada, Germany, Hong Kong SAR, Japan, Malaysia, United Kingdom, Thailand)
Customs and duty
- Customs and Duty tax is responsible by buyers.
- For accurate information and estimation of import taxes, please check your countryβs customs.
FAQ
Help Center : Shipping & Returns
What if the tracking says βDeliveredβ but I didnβt receive it?
Please kindly check your mailbox, parcel locker, or with neighbors first, as the carrier may deliver the package nearby.
If it has been over 24 hours since it was marked βDeliveredβ and you still havenβt received it, we recommend reaching out to your local carrier for assistance.
Who covers the return shipping cost?
Return shipping fees may vary depending on the reason for return.
If the package is returned due to reasons such as an incorrect address or unsuccessful delivery attempts, an additional shipping fee may be required for reshipment.
How to change your shipping address?
If you need to update your shipping address after placing your order, please contact us as soon as possible with your order number.
Once the order has been processed or shipped, we are unable to make changes, so please double-check your address at checkout.
We are not responsible for delivery issues caused by incorrect or incomplete shipping information provided at the time of purchase.After your order has been shipped, any delivery or tracking inquiries should be directed to the shipping carrier.